Refund Policy

Our Commitment to You

DoneIPTV guarantees the excellence of our IPTV subscription offerings. This policy clarifies refund eligibility, providing a clear and equitable procedure for every customer.

Refund Eligibility

Under these conditions, you may receive a full or partial refund:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To apply for a refund, please complete these steps:

Contact our support team via WhatsApp at Contact us via WhatsApp.
Use the subject line: "Refund Request".
Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

WhatsApp: Contact us via WhatsApp

Message Title: Refund Claim

Dear Sir/Madam,

Please consider this as my official request for an IPTV subscription refund.

My Name: [Your Complete Name]

My Email: [Email Associated with Your Subscription]

Reason for Refund: [Summarize your reason briefly, e.g., service issues, accidental payment, etc.]

Appreciate your assistance.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Case review by support team
Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

We'll send you an email notification at every stage. Processing times might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

No refunds will be issued under these circumstances:

You are unhappy with the channel list or content provided.
Your internet connection is too slow or unstable to stream content.
You have violated our Terms of Service (e.g., account sharing).
You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Once authorized, refunds are handled in 3 business days, but the transfer to your account could take 5-10 business days based on your payment service.

Typically, we don't offer refunds for changed decisions after the first 7 days. We recommend evaluating our features and clarifying any doubts before signing up.

Subscriptions automatically renew. Should you miss canceling before the renewal date, reach out to us promptly. Renewal refunds are evaluated individually.