Privacy Policy

Welcome to DoneIPTV. We prioritize safeguarding your personal data and respecting your privacy rights. Should you have any inquiries or worries about our policies or how we handle your information, feel free to reach out. contact us via WhatsApp.

1. Data We Collect

We gather personal details that you willingly share when signing up for our IPTV service, showing interest in learning more about us or our offerings, or reaching out to us.

The following details are included in the personal information we gather:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The data we collect or receive is applied as follows:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

The processing of your data relies on the following legal justifications:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Personal information is kept only as long as needed for the purposes described in this privacy policy, except when a longer retention period is legally necessary or permitted (including tax, accounting, or other legal requirements).

5. Cookies & Tracking Technologies

Information may be accessed or stored using cookies and similar tracking technologies. These are mostly functional cookies necessary for the website and client area to operate properly, and we avoid using invasive tracking cookies for advertising purposes.

6. Third-Party Services

We sometimes disclose your information to third-party vendors, service providers, or agents who work on our behalf and need this data to perform their functions. Examples are:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To secure any personal data we process, we've established proper technical and organizational protections. That said, bear in mind that absolute internet security cannot be assured.

8. Your Data Protection Rights

Based on where you reside, you could be entitled to certain rights related to your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

If you wish to use these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for individuals aged 18 and above. We make it a point to avoid gathering personal data from anyone under the age of 18.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, feel free to contact us via WhatsApp.