Contact DoneIPTV
Receive DoneIPTV Assistance for setup, billing, or channel inquiries. Our helpful team is ready around the clock on WhatsApp or send an email.
WhatsApp Support
Speediest way to get in touch. Message us on WhatsApp for prompt responses.
Chat on WhatsAppHelp & Guides
Check Installation for step-by-step setup instructions and problem-solving tips.
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General Inquiry
Have questions about setup, billing, or service? Drop us a message.
Sales & Billing Assistance
Receive suggestions, handle plans, or solve payment issues.
How Can We Help You?
Pick a category for tailored support and handy links.
Setup & Installation
Step-by-step tutorials for Smart TV, Firestick, Android, iOS, MAG, and more.
Billing & Payments
Payment issues, invoices, and receipts are handled through Stripe’s secure checkout.
Technical Issues
Need help with buffering, EPG, or the app? We’re here to fine-tune your setup.
Channel Requests
Need a channel or region? Inform us, and we’ll verify its availability.
Account & Activation
Missing your credentials or activation email? We’ll confirm and resend promptly.
Apps & Compatibility
Receive suggestions for the top IPTV apps and optimal settings for your device.
Frequently Asked Questions
Instant answers to typical questions on support, setup, billing, and devices.
Include information on your device, app, plan, and a short description of the problem or need.
Look in your spam/junk folder. If it’s still not there, contact us via WhatsApp It will be resent without delay.
Extra connections can be added as optional features. Contact sales for more information when you reach out.
Visit our Installation page for detailed guides on setting up Firestick and other devices.
Take a look at our Refund Policy for details on eligibility, timeframes, and how to make a request.
Smart TV: Smart IPTV or IPTV Smarters. Android: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters.
Maintain a 30+ Mbps connection, utilize 5GHz Wi-Fi/Ethernet, enable hardware acceleration, expand buffer size, and halt other downloads/streams.
In your app settings, utilize the refresh/reload option for playlists and EPG. If necessary, delete and re-enter your M3U and EPG URLs.
Major cards are accepted using Stripe as the payment processor.
Yes. You can adjust your renewal settings in your account or reach out to support for help.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly